Are you new to Knoxville or moving here? Here are some frequently asked questions — and answers — for newcomers.



Where do I have my water and gas hooked up?

Where do I get my driver's license?

Where do I register my vehicle?

Where do I recycle?

Does the city pick up raked leaves and brush?

Where can I dispose of hazardous waste?

Does the city pick up garbage?

Does Knoxville have public transportation?

Where is the airport?

How do I get a hunting or fishing license?

How do I get a library card?

Where is the nearest hospital?

Where do I register to vote?

Where do I get cable, Internet and phone?

How do I register my kids for school?

Why is everyone wearing orange?

There is a 30 percent chance of snow. Why isn't there any milk and bread at the grocery store?

What about football game days?



Where do I have my water and gas hooked up?

Knoxville Utilities Board, or KUB, provides water, gas, electricity and wastewater services to customers in Knoxville and parts of seven nearby counties. An independent agency of the City of Knoxville, KUB serves more than 400,000 customers.

Call 865-524-2911 or visit www.kub.org for more information



Where do I get my driver's license?

After establishing permanent residency, new Knoxville residents have 30 days to acquire a valid Tennessee driver's license.

New residents will need to turn over their out-of-state driver's license, show proof of U.S. citizenship, verify Social Security Number and offer two proofs of Tennessee residency (such as a lease agreement or a utility bill).

For Knox County Clerk Driver's License services, click here.

For online Tennessee Department of Safety Online Applications, click here.



Where do I register my vehicle?

As with acquiring a driver's license, new Tennessee residents have 30 days to obtain Tennessee license plates for their vehicles. In order to purchase a license plate, a Tennessee title must first be obtained. Both the license plate and the title can be purchase at the County Clerk's office.

For information about what paperwork you will need to complete this process, call 865-215-2385 or visit the bricks and mortar Knox County Clerk location, which can be found in room 219 in the Old Courthouse Building at 300 Main Ave. in downtown Knoxville.



Where do I recycle?

The City of Knoxville operates 11 recycling centers.

There are eight recycling drop-off supercenters in the city that operate in partnership with Kroger and Goodwill Industries. The centers are open 24 hours a day. These centers accept #1-#7 plastics; aluminum and steel cans; mixed paper; green, brown and clear glass; cardboard; newspaper; and household batteries.

The Downtown Recycling Center accepts #1 to #7 plastics, aluminum and steel cans, cardboard and mixed paper, and green glass, brown glass and clear glass.

Two additional locations are located at Food City grocery stores. These locations accept mixed paper, newspaper, aluminum cans and #1-#2 plastics.

For a list of these locations and links to directions, click here.

For a map of city and county recycling centers, click here.



Does the city pick up raked leaves and brush?

Yes. Knoxville's Public Service Department collects brush and yard waste every other week on fixed schedules. A six foot by six foot by six foot pile of brush can be collected from your residence during each two week cycle.

Call 865-215-6000 (or 311 if you are in Knoxville) during business hours Monday-Friday for the collection schedule.

Leaf collection takes place from November 1 through February 1. Crews will visit neighborhoods several times during this period to collect leaves. Leaves must be raked to the edge of the curb in piles and should not be bagged. Bagged leaves are collected separately in the month of January.

For more information about leaf collection, call 865-215-6000 (or 311 if you are in Knoxville) during business hours Monday-Friday.



Where can I dispose of hazardous waste?

Knoxville and Knox County residents can dispose of household hazardous waste at the city's Solid Waste Facility, located at 1033 Elm Street near Interstate-275.

For lists of acceptable and unacceptable waste materials, click here.



Does the city pick up garbage?

Garbage is collected each week by Waste Connections, Knoxville's city contractor. All garbage must be in cans with lids, and up to four 32-gallon cans will be collected from each residence. Garbage cans should be set out no earlier than 6 p.m. on the day previous to collection, and no later than 7 a.m. on collection day. Bulky waste is collected on the same day as regular garbage pick up.

For more information, contact Waste Connections at 865-522-0078.



Does Knoxville have public transportation?

It's not New York or Chicago, but yes, Knoxville has limited public transit. Knoxville Area Transit, or KAT, is the mass transit system for Knoxville. KAT operates approximately 80 buses, paratransit LIFT vehicles and downtown trolleys.

KAT operates fixed route bus service on 25 routes throughout Knoxville and parts of Knox County. Hours of operation are Monday-Friday from 5:30 a.m. until 12:30 a.m., Saturday from 6:30 a.m. until 12:30 a.m. and Sunday from 11:00 a.m. until 7:00 p.m. For more information call 865-637-3000 or visit www.cityofknoxville.org/kat

KAT's trolley service operates four lines. The Orange Line provides service between the University of Tennessee and downtown (hours of operation from 7:00 a.m. to 6:15 p.m.). The Blue Line provides service in the downtown area (hours of operation from 6:00 a.m. to 7:00 p.m.). The Green Line provides service in the Fort Sanders and Cumberland Ave. area of the University of Tennessee campus during fall and spring semesters (hours of operation from 7:00 a.m. to 6:00 p.m.). The Late Line offers late night service in the Old City area of downtown from August until May (hours of operation from 6:00 p.m. to 3:30 a.m.). For more information visit www.cityofknoxville.org/kat

KAT'S LIFT provides demand response service for those with disabilities. LIFT users must be eligible under the Americans with Disabilities Act and certified by KAT. Call 865-215-7850 for more information or visit www.cityofknoxville.org/kat



Where is the airport?

There are two airports operated by the Metropolitan Knoxville Airport Authority.

McGhee Tyson Airport is located in Alcoa, approximately 12 miles south of downtown Knoxville. The airport handles commercial air travel, air cargo, military aviation and general air travel. McGhee Tyson Airport is located at 2055 Alcoa Highway. It can be reached at 865-342-3000.

A second airport, Knoxville Downtown Island Airport, is located less than three miles from downtown near the Tennessee River. This smaller airport is used for private and corporate aircraft. Downtown Island Airport is located at 2701 Spence Place. It can be reached at 865-577-4461.



How do I get a hunting or fishing license?

Hunting and fishing licenses can be obtained from the Tennessee Wildlife Resource Agency Web site or by calling 1-888-814-8972.



How do I get a library card?

The Knox County Public Library System includes the East Tennessee History Center, Lawson McGhee Library, Beck Cultural Exchange Center and 17 branches serving residents in the Greater Knoxville Area.

Residents can apply for a library card at Lawson McGhee Library or any branch library. Applicants will need to provide proof of identity and proof of Knox County address. For more information, including branch locations, visit www.knoxcounty.org/library or call 865-215-8750



Where is the nearest hospital?

A list of area hospitals can be found here www.ci.knoxville.tn.us /newcomers/hospitals



Where do I register to vote?

You can register to vote in the state of Tennessee if you are a United States citizen, a state resident, will be at least 18 years old on or before the next election and have not been convicted of a felony.

Residents may register to vote in person, by mail or in person in several locations (County Clerk offices, Tennessee Highway Patrol offices, Health Department offices, Register of Deeds office, Human Service Department offices or at a library. Mail forms can be obtained at area post offices, libraries and some banks.

The Election Commission is located in downtown Knoxville at 300 Main St. in Knox County Courthouse #218. Call 865-215-2480 for more information.



Where do I get cable, Internet and phone?

There are several local companies that offer cable, Internet and telephone service.

Charter Communications is a cable Internet and telephone provider

ComCast provides cable TV and Internet.

DIRECTTV is a satellite TV provider

Knology is a local telephone, cable TV and Internet provider.



How do I register my kids for school?

For information about how to register your children for school, contact Knox County Schools at 865-594-1800.



Why is everyone wearing orange?

Citizens of Knoxville practice a strange tribal religion known as University of Tennessee Football. Generally a communal faith, its practitioners receive meaning and personal fulfillment through a number of strange rituals and practices, including wearing orange and white clothing, and singing hymns about a place called “Rocky Top.” These worshippers are mostly harmless, but some are known for their zealotry. Approach with caution.



There is a 30 percent chance of snow. Why isn't there any milk and bread at the grocery store?

Knoxvillians like to be prepared, and seem generally concerned about a snowy apocalypse. Even though large accumulations of snow are rare here, one can never be completely certain that a six foot wall of snow won't leave one trapped and emaciated indoors, forced to consume meals of chipped paint and copper wiring, until death finally arrives. If snow is predicted, expect the citizenry to stockpile certain food staples.



What about football game days?

Traffic becomes particularly congested on Saturdays on which home football games take place. Unless you are attending the game or need to be on the University of Tennessee campus or downtown, you may want to consider avoiding driving a car or truck in those areas in the hour or so immediately before and after a game. Interstate 40/75 will also become congested, especially after football fans begin leaving Neyland Stadium

If you are attending the game, the earlier you arrive on campus or downtown, the better traffic will be, and the better your chances of finding parking. Alternatively, the closer you park to Neyland Stadium, the longer it will take you to leave the area afterward due to traffic congestion. Consider either celebrating the win or drowning your sorrows on the Strip (also known as Cumberland Avenue) or in downtown Knoxville after the game until traffic dies down.

For a map of downtown parking locations, Click here.

For a map of campus football parking locations, Click here.

For a look at pre-game traffic routes and parking, click here.

For post-game traffic routes and parking, click here.

It's a good idea to know which fall days have home games and what time of day the games take place. Visit www.utsports.com for more information.

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